Plain-language answers for the person on the other end of the call.
This page exists so a studio running Robin can forward one link to their client instead of improvising an answer. Everything below is written to be read by someone who is not technical and did not choose the software.
Is the call recorded?
No audio is saved. Robin listens live and nothing is stored as a sound file. There is no recording to play back, download, or hand to anyone.
What is kept is a written transcript of what was said.
What about voice notes?
On a review, you can record a voice note of up to two minutes instead of typing. The audio is sent to be written down and is never saved by Robin. The service that writes it down opts out of training, and keeps the audio only as long as it takes to transcribe. What is kept is the written transcript, the same as a typed comment: your studio sees it, and it may become tickets. Voice notes are available on Pro and Studio workspaces.
What exactly is kept?
Four things, and nothing else:
- A transcript. Who said what, and when.
- The screens you marked up. When you draw, point, or annotate on a shared screen, Robin saves that single frame as an image so the request has a picture attached to it. At most twelve per call.
- Your name, business, and email, if you entered them when joining.
- How long the call ran, and your rating of it if you left one.
Does Robin watch my screen the whole time?
No. Robin looks only when you ask, which in a typical call is once or twice, and takes nothing in between. There is no continuous feed of your screen to anything.
That one picture goes to the AI to answer what you asked, and is not kept afterwards. The screens you mark up are separate: they go to your studio on the ticket and reach no AI model.
Who can see it?
The studio you are working with, and only them. Each agency's calls, tickets, and transcripts are separated by account. No other studio using Robin can see your call.
Robin is operated by Zamora Design LLC, so its administrators can access records for support and troubleshooting.
Is any of it used to train an AI?
Possibly, and we would rather tell you than have you find out.
Robin runs on Google's Gemini API. Google may use what is sent to it to develop its products, and a person there may read it. What is sent is the text of what was said, plus a picture of your screen on the turns where you ask Robin to look. If Gemini fails or is slow on a turn, a backup model from OpenAI answers that turn instead and receives the same.
If that is not acceptable for your work, say so to the studio running the call. That is a reasonable position and nobody should be talked out of it.
Does my voice get used to train anything?
No. The service that turns your speech into text opts out of training on every request, and keeps the audio only as long as it takes to process.
How long is it kept?
A call stays until the studio deletes it. There is no automatic expiry today.
When a studio deletes a call, it disappears immediately from everywhere it was visible, including the transcript export and the rating page. It is then permanently destroyed fourteen days later.
Can I have my call deleted?
Yes. Ask the studio running the call and they can delete it, which starts the fourteen-day clock to permanent destruction. If you would rather ask us directly, write to privacy@zamora.design and we will act on it and tell the studio.
Who else touches the data?
Robin runs on standard cloud services: one carries the call, one understands what is said (with a backup from a second company if it fails), one stores the result, one sends your summary. All are US-hosted, and your transcript and marked-up screens are stored in Northern Virginia (US East). Each is named, with what it receives, in the privacy policy.
Is Robin a person?
No. Robin is software, and says so on the call. A human from the studio can join and take over the conversation at any point, and when that happens Robin stops listening.
What if Robin gets something wrong?
It happens. Robin can mishear, misread a vague request, or file a ticket nobody asked for. Everything Robin files is reviewed by the studio before it becomes work.
One thing to watch for: Robin cannot change your files or your designs, and should never say otherwise. If Robin claims to have made a change during a call, interrupt. That is a bug, and we want to hear about it.
Something else?
Write to privacy@zamora.design.